Decision Maker: Cabinet
Decision status: Approved
Is Key decision?: No
Is subject to call in?: Yes
1. The draft strategy including:
a. The governance structure (set out in paragraph 1.6. and Appendix A of the report);
b. The four project strands of work which will cover:
i. The scope of work necessary to take forward the Done In One Strategy (DIO) (section 1.4 of the report); and
ii. The production of robust strategies that align with the Corporate vision and other related dependences such as Information, Communication Technology (section 3.11 of the report)
c. The name of the Corporate Customer Strategy will be known as “Done In One”;
d. The Customer Focus Leadership Framework to be incorporated within the overarching delivery of the DIO Strategy (section 3.26 of the report);
2. The short-term appointment of expert advisors to explore the development of a Barking and Dagenham Business Process Re-engineering methodology and that a long list of suitable pilot areas be identified (sections 3.18 and 3.19 of the report);
3. The DIO outputs be considered by the Community Cohesion Strategy review and remains proactive about the links between the two strategies as far as social exclusion and equalities and diversity matters are concerned (section 3.32 of the report);
4. The full work plan for delivering these proposals is fully developed by December 2006, to include resources and accountabilities for implementation from April 2007; and
5. Delegate the approval of the final version of the strategy, once it has been put into the emerging Corporate Strategy format, to the Chief Executive.
Publication date: 27/11/2006
Date of decision: 21/11/2006
Decided at meeting: 21/11/2006 - Cabinet
Effective from: 30/11/2006
Accompanying Documents: