Decision details

The Cabinet will be asked to approve a joint procurement exercise to secure a replacement Customer Relationship Management System and IT Service Management System via the Crown Commercial Services G-Cloud 11 Framework (RM1557.11).

Cabinet resolved to:

(i)  Agree that the Council proceeds with the procurement of a new Customer Relationship Management System and IT Service Management System in accordance with the strategy set out in the report; and

(ii)  Delegate authority to the Chief Operating Officer, in consultation with the Cabinet Member for Finance, Performance and Core Services and the Director of Law and Governance, to award and enter into contract(s) / agreement(s) and any periods of extension with the chosen supplier as outlined in the report.