Issue - meetings

The Cabinet Member for Finance, Performance and Core Services presented a report on proposals to procure a replacement Customer Relationship Management (CRM) System and Information Technology Service Management (ITSM) System.

The Cabinet Member advised that as the Council’s partnership with Agilisys would end in December 2020, it was necessary to procure new solutions that would offer the functionality and flexibility to meet current and future service requirements.  An assessment of options had identified the purchase of a joint CRM and ITSM system under a single, maximum four-year contract as the preferred route.

Cabinet resolved to:

(i)  Agree that the Council proceeds with the procurement of a new Customer Relationship Management System and IT Service Management System in accordance with the strategy set out in the report; and

(ii)  Delegate authority to the Chief Operating Officer, in consultation with the Cabinet Member for Finance, Performance and Core Services and the Director of Law and Governance, to award and enter into contract(s) / agreement(s) and any periods of extension with the chosen supplier.