Issue - meetings

The Cabinet Member for Community Leadership and Engagement introduced a report on proposals relating to the direct award of a contract for the provision of translation and interpretation services.

In response to a question regarding the usage of translation and interpretation services across the Council, the Cabinet Member explained that the diversity amongst frontline officers at the Council’s Contact Centre meant that a large proportion of enquiries received from residents whose first language was not English could be dealt with at that point, resulting in only a small proportion needing to be referred on to the translation and interpretation service.

Cabinet resolved to:

(i)  Agree the direct award of a maximum four-year contract for Translation and Interpretation Services to The Language Shop Limited via the Healthtrust Europe LLP Framework for Total Language Solutions: Interpretation, Translation and Transcription Services from Lot 1 (On-Site and/or Remote Interpretation, Translation and Transcription Services) and Lot 2 (Non-Spoken Interpretation and Translation Services), in accordance with the strategy set out in the report; and

(ii)  Delegate authority to the Strategic Director, Children and Adults, in consultation with the Cabinet Member for Community Leadership and Engagement and the Chief Legal Officer, to award and enter into the contract and all other necessary or ancillary agreements with The Language Shop Limited to fully implement and effect the proposals.