Issue - meetings

The Cabinet Member for Finance, Growth and Core Services introduced a report on the proposed procurement of a new two-year contract for the provision of 8x8 communications services for use within the Council’s Contact Centre, Unified Communications and schools.

The Cabinet Member advised on the rationale for continuing to use the 8x8 technology for the time being, primarily due to costs associated with moving to a new service and the anticipated emergence of new Artificial Intelligence (AI) and automation functionality over the next few years.

Cabinet resolved to:

(i)  Agree that the Council proceeds with the procurement of a new two-year contract for 8x8 UCaaS and CCaaS through the G-Cloud 13 Framework in accordance with the strategy set out in the report; and

(ii)  Delegate authority to the Strategic Director, Resources, in consultation with Cabinet Member for Finance, Growth and Core Services and the Head of Legal, to conduct the procurement and award and enter into the contract and all other necessary or ancillary agreements to fully implement and effect the proposals.