Decision details

To meet the duties within the Care Act 2014 the Council will need to have in place a Plan for providing and maintaining an information and advice service for adult social care and support.

The Board will be asked to agree the Information and Advice Strategy as the first step in meeting this new duty. 

Having considered the report and discussed the Information and Advice Plan, which had been developed to provide a strategic approach to meeting the requirements of the Care Act 2014 in relation to providing information and advice, the Board:

(i)  Agreed the priorities:

a)  Ensure there is a comprehensive range of information and advice about care and support available locally.

b)  Ensure all digital and face-to-face information and advice is accurate, up-to-date, easy to understand, and consistent with other sources of information

c)  To offer tailored information and advice about care and support (in a variety of formats) whenever possible to help individuals understand their range of options.

d)  To work with key information and advice providers from all sectors to improve the co-ordination of information and advice locally.

e)  To develop and promote the Care and Support Hub as the Borough’s web based local directory.

f)  To transform information and advice provision in line with the Council’s ‘digital by design’ approach to ensure quick, efficient and localised signposting.

(ii)  Noted and supported the Action Plan for 2015/16, attached as Appendix 4 to the report, which provided details of the key activities during the coming year to deliver those priorities.