Decision details

The Cabinet will be asked to approve proposals relating to Mobile Telephony services, the delivery of Call Centre services via a cloud hosting service and the replacement of the existing desk-top based telephony system.

Cabinet resolved to:

(i)   Delegate authority to the Chief Operating Officer, in consultation with the Director of Law and Governance, to conduct the following procurements and award and enter into the contracts and all other necessary or ancillary agreements with the successful bidder(s) in accordance with the strategy set out in the report;

(ii)  Approve the procurement of a Business Telephony Service on an initial two-year contract, with two optional extension periods of up to 12 months each, via a mini competition on the new Crown Commercial Services (CCS) Network Services 2 – (RM 3808), in accordance with the strategy set out in the report;

(iii)   Approve the set-up of a Dynamic Purchasing System (DPS) Procurement Framework to facilitate the purchase of mobile devices and any associated consumables, in accordance with the strategy set out in the report;

(iv)  Approve the direct award to EE, via the new Network Services 2 – (RM 3808) Framework with Crown Commercial Services, for a SIM only provision for 776 SIM-only services, in accordance with the strategy set out in the report;

(v)  Approve the procurement of a Contact Centre as a Service (CCaaS) on an initial two-year contract, with two optional extension periods of up to 12 months each, via a mini competition on the new Crown Commercial Services G-Cloud 11 Framework, in accordance with the strategy set out in the report; and

(vi)   Approve the procurement, under the existing agreed term contract with Softcat PLC via Elevate East London LLP, of a two-year up-lift of Microsoft Teams Office 365 call plans, in accordance with the strategy set out in the report.