Decision details

This report will present the key performance information for the Council together with areas for future focus, proposals for further service improvements and progress against previously agreed actions

The Executive will be asked to consider the performance information and agree appropriate proposals to assist the Council to drive forward its continuous improvement agenda

Received a report from the Corporate Director of Resources on performance information from across the Council to October 2009, the aim being to assess how well the Council’s services are being delivered and what needs to change or adjust in order to further improve these services.

Agreed to the actions as set out in the report in order to assist the Council to achieve all its Community Priorities and to note:

(i)  The areas of good performance and areas for improvement across the Council with regard to National Indicators;

(ii)  The Audit Commission will provide feedback to the Council on its Comprehensive Area Assessment (CAA) within the next month: and,

(iii)  Improvements made in regard to customer contact / response times and the information on complaints.