Decision details

Received a report seeking the adoption and publication of Service Standards across the Council.  The Comprehensive Performance Assessment self-assessment identified that the Council did not currently have information about all its services.

Agreed, in order to provide better information to the community about Council services, to:

1. The Council’s Service Standards in the format set out in the report;

2. The final draft of the Service Standards be agreed in consultation with the Leader of the Council;

3. The January 2004 edition of the Citizen to be a special issue devoted to the Service Standards;

4. The Standards being publicised on the Council’s website;

5. The Service Standards to be reviewed in light of targets being set and improved on a constant basis; and

6. A full review of the Service Standards to be undertaken once every three years, and that the review of these Standards will be integrated into the Customer First programme.