Issue - meetings

Concerns a contractual matter (paragraph 3)

Received a report from the Corporate Director of Customer Services concerning proposals to implement the Customer Relationship Management (CRM) System.

Agreed , in order to assist the Council to achieve all of its Community Priorities

  (i)  that the existing Northgate CRM be replaced with a new CRM system:

  (ii)  to proceed with the selection of a Microsoft CRM implementation partner to implement Microsoft Dynamics CRM and associated interfaces;

  (iii)  to procure support for the CRM implementation and One B&D programme to maximise the transformational benefits of CRM and associated systems needed for the delivery of the One B&D vision and value for money;

  (iv)  that the Lead Member for Customer Services be involved in the procurement process and in the CRM implementation.