Issue - meetings

The Leader of the Council presented the corporate performance report for the third quarter period 1 October to 31 December 2011.

The Performance House report covered the full set of the Council’s performance indicators and highlighted the 19 ‘key’ indicators as well as those where performance had deteriorated or significantly improved.  The report also contained information on customer complaints and Members’ enquiries and the Leader stressed the importance of all Members registering enquiries through the Members’ casework process, as the information recorded via that process informed discussions on strategy and resource allocation.  The Cabinet Member for Environment added that he regularly discussed the customer complaints and Members’ enquiries information at his portfolio meetings.

Cabinet agreed to note the report and the action to be taken in response to areas of underperformance.