Issue - meetings

Discussed a report and presentation on key Performance Indicators for the second quarter of 2003/04.

In introducing the report, the Chief Executive referred to the recent assessment of the Council's performance since it received its Comprehensive Performance Assessment; the Council has maintained its 'Fair' rating.  The Executive concluded that, to secure further improvement, the Council must consolidate its efforts to raise performance in the areas monitored under the CPA process while maintaining its drive to continually improve all Council services.

The Executive requested various information for its next Performance Monitoring meeting and will be receiving separate reports on two matters covered in the presentation, namely (i) issues relating to the housing repairs service and (ii) Ombudsman complaints.