Issue - meetings

The Cabinet Member for Corporate Performance and Delivery introduced the corporate performance framework report for the fourth quarter of the 2016/17 financial year.

The report covered 50 key accountabilities and 40 key performance indicators (KPIs).  The Cabinet Member referred to the evolving nature of the framework and highlighted several of the areas of above-target performance as well as aspects that continued to require improvement.  Issues that arose during the course of the discussions included:

(a)  The percentage of respondents who believed that the Council listened to the concerns of local residents (KPI 2) – It was acknowledged that performance levels of 53% in 2015/16 and 54% in 2016/17 required improvement, particularly in view of recent events that had highlighted the importance of Councils responding to residents’ concerns;

(b)  Health-related Indicators – Reference was made to a number of the KPIs, including the percentage uptake of the measles, mumps and rubella (MMR) vaccination, that were consistently below target levels and the steps being taken to improve performance.  The Cabinet Member for Social Care and Health Integration advised that MMR uptake levels had been affected on a national level by the misinformation that was circulating several years ago relating to the potential side-effects of the vaccination.  However, a more significant contributory factor for the poor performance in a number of areas locally, including MMR vaccinations and over 40’s health checks, was a failure on the part of primary care providers to promote the services despite the funding being in place.  The Cabinet Member advised that she had raised her concerns with the Chair of the Clinical Commissioning Group and was also pushing for greater accountability and sanctions against General Practitioners that were failing to deliver.

The Cabinet resolved to:

(i)   Note progress against the key accountabilities as detailed in Appendix 1 to the report; and

(ii)  Note performance against the KPIs as detailed in Appendix 2 to the report.