Issue - meetings

The Cabinet Member for Economic and Social Development presented the Council’s Customer Access Strategy which set out a renewed approach to the implementation of high quality customer services.

The Cabinet Member advised that the key aims of the Strategy were:

·  easier availability, access and delivery of services provided;

·  utilisation of innovative technology for more efficient and cost-effective service delivery;

·  improvements in how the Council engages with customers and obtains feedback;

·  effective measurement of customer service levels and performance;

·  a flexible approach to demand management that will support service delivery and income generation; and

·  a targeted approach to ensure all customers get the right level of support.

Cabinet Members spoke in support of the plans to improve the service to local residents and welcomed the inclusive approach that would ensure that “no one is left behind” as the Council moved to a more digital platform.

The Cabinet resolved to approve the new Customer Access Strategy at Appendix 1 to the report.