Issue - meetings

The Cabinet Member for Finance, Performance and Core Services introduced a report on the proposed procurement arrangements in respect of the Council’s telephony services.

The procurements related to the three workstreams of mobile telephony services, Contact Centre provision and a replacement for the current desk-top office telephony system.  The Cabinet Member suggested that the proposals would bring a much more agile approach, in line with the Council’s New Ways of Working, as well as achieving financial savings.

Cabinet resolved to:

(i)   Delegate authority to the Chief Operating Officer, in consultation with the Director of Law and Governance, to conduct the following procurements and award and enter into the contracts and all other necessary or ancillary agreements with the successful bidder(s) in accordance with the strategy set out in the report;

(ii)  Approve the procurement of a Business Telephony Service on an initial two-year contract, with two optional extension periods of up to 12 months each, via a mini competition on the new Crown Commercial Services (CCS) Network Services 2 – (RM 3808), in accordance with the strategy set out in the report;

(iii)   Approve the set-up of a Dynamic Purchasing System (DPS) Procurement Framework to facilitate the purchase of mobile devices and any associated consumables, in accordance with the strategy set out in the report;

(iv)  Approve the direct award to EE, via the new Network Services 2 – (RM 3808) Framework with Crown Commercial Services, for a SIM only provision for 776 SIM-only services, in accordance with the strategy set out in the report;

(v)  Approve the procurement of a Contact Centre as a Service (CCaaS) on an initial two-year contract, with two optional extension periods of up to 12 months each, via a mini competition on the new Crown Commercial Services G-Cloud 11 Framework, in accordance with the strategy set out in the report; and

(vi)   Approve the procurement, under the existing agreed term contract with Softcat PLC via Elevate East London LLP, of a two-year up-lift of Microsoft Teams Office 365 call plans, in accordance with the strategy set out in the report.