The Leader of the Council presented the corporate performance report for the first quarter period 1 April to 30 June 2012.
The Performance House report covered the full set of the Council’s performance indicators, highlighting the 19 ‘key’ indicators as well as those where performance had deteriorated. The report also contained information on customer complaints and Members’ enquiries and the Leader reiterated the importance of all Members registering enquiries through the Members’ casework process, as the information recorded via that process informed discussions on strategy and resource allocation. The Cabinet Member for Environment added that he would welcome improvements to the way that the data was processed and presented to further assist in the discussions on future service provision.
Cabinet agreed to note the performance during quarter 1 of the 2012/13 financial year (April to June 2012) and, in particular, the analysis of deteriorating performance as detailed in Appendix A to the report.