The Cabinet received the Performance House report for the fourth quarter of 2011/12 covering the period 1 January to 31 March 2012.
The Performance House report covered the full set of the Council’s performance indicators and highlighted the 19 ‘top priority’ indicators as well as those areas where performance had deteriorated. The report also contained information on customer complaints and Members’ enquiries and it was noted that the Cabinet Member for Crime, Justice and Communities was working with officers to address the poor response rates.
Cabinet agreed to note the performance during quarter 4 of the 2011/12 financial year (January to March 2012) and, in particular, the analysis of deteriorating performance as detailed in Appendix A to the report.