The Executive will be asked to consider proposals relating to the implementation of a new CRM system which will be the main IT system for, amongst other things, the logging and monitoring of services to and enquiries from customers, and be instrumental in delivering excellent customer services as part of the Council’s ‘One B&D’ programme
Decision type: Key
Decision status: Approved
Wards affected: (All Wards);
Issue Category: Financial;
Decision due: 17 Feb 2009 by Cabinet
Lead member: Councillor S Carroll, Cabinet Member for Customer Services shaun.carroll@lbbd.gov.uk
Lead director: Corporate Director of Housing and Environment
Department: Operations
Contact: David Woods, Acting Chief Executive Email: david.woods@lbbd.gov.uk Tel: 020 8227 5700.
Consultation process
Briefings and circulation of draft report
Consultees
Internal:
Lead Member:
Customer Services Portfolio